Shipping policy

Thank you for shopping with JORDLIFE. To ensure a transparent, smooth, and reliable shopping experience for all global customers, we have outlined our official shipping and delivery policy below.
1. Order Processing & Dispatch
We prepare and dispatch all seafood orders within 1–3 business days, ensuring fresh product handling, proper cold-chain packaging, and minimal waiting time so you can receive your premium New Zealand seafood items promptly.
2. International Shipping & Delivery Time
Our standard international delivery typically arrives within 7–14 days (time may vary by destination, local logistics, and customs clearance efficiency). For faster delivery, please select the expedited rush shipping option at checkout.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on order weight, product type, and delivery destination. The exact shipping cost will be clearly displayed at checkout — there are absolutely no hidden fees or additional charges after payment.
All international shipments may incur customs duties, import taxes, or processing fees determined by your local customs authorities. These additional charges are the recipient’s sole responsibility. We recommend checking your country’s local import regulations before placing an order to avoid unexpected costs or delivery delays.
5. Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized food-grade, insulated, shockproof, and leak-proof packaging materials to keep our fresh and frozen seafood products in optimal condition during international transit.
For high-value orders, we offer optional shipping insurance at checkout, providing full transit protection and extra peace of mind for your premium purchases.
6. Delivery Inspection & After-Sales Service
Upon delivery, please carefully inspect the outer packaging and product condition. If you notice packaging damage, leakage, defrosting, or severe deformation, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If any product defects, quality issues, or missing items are found after signing for the delivery, please notify our customer support within 48 hours of receiving your order. We will verify the issue promptly and arrange a refund, return, exchange, or other appropriate solutions based on the actual situation.
7. Customer Support
If you have any questions regarding order processing, shipping status, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always here to assist you. Feel free to reach out anytime for fast and professional guidance.
Thank you for choosing JORDLIFE. We continually refine our logistics and packaging standards to deliver a faster, safer, fresher, and worry-free seafood shopping experience for every global customer.